Thank you for choosing Robomind Innovations Pvt ltd We're dedicated to making your shopping experience exceptional. We understand that plans can change, so here’s everything you need to know about cancelling your order.
We try our best to accommodate cancellation requests. However, your ability to cancel depends on whether your order is still processing or has already shipped. Please note, customized or personalized items may have different rules. To see if your order qualifies for cancellation, check your account dashboard or reach out to our customer support team. To avoid complications, it’s best to cancel as soon as possible because once orders are in the shipping process, additional fees may apply or cancellation may not be possible. Keep in mind, orders with special promotions or discounts may have specific rules for cancellation.
You can cancel your order within a specific period after placing it, depending on its status. Once processing or shipping has begun, cancellation might not be an option. For the latest status, visit your account dashboard. During peak times or special events, cancellation windows may vary, so it’s wise to act promptly.
To cancel, log into your account, go to 'Order History', find your order, and select 'Cancel'. Follow the steps provided. If you encounter any issues, our customer support is here to assist. Remember, cancellations must be made before processing or shipping begins.
Once cancelled, we’ll promptly process your refund to the original payment method. For refund-related questions, our customer support team is ready to help ensure a smooth process.
While we strive to accommodate all requests, certain items like custom or personalized products cannot be cancelled once production starts. Orders that are processed, packed, or shipped are also ineligible for cancellation. Special promotional or clearance items may have different cancellation terms, noted during checkout. If you’re unsure about a specific item, contact our support team for details.
Please note our Cancellation Policy may change without notice. While we aim for accuracy, errors may occur. By placing an order, you agree to waive any claims regarding cancellation matters. We reserve the right to refuse or cancel orders, especially if they violate our terms or seem fraudulent.
For questions about our Cancellation Policy, email us at robomindinnovation@gmail.com. We're here to help you navigate through your shopping experience.