Our Promise to You

At Robomind Innovations Pvt ltd, owner of floraluxe, we are committed to providing you with a seamless and enjoyable shopping experience. Our flexible return policy ensures your satisfaction and peace of mind.

How to Return an Item

• If you’d like to return an item, you can do so within 48 hours of receiving your order. To be eligible for a return:

• The product must be unused, undamaged, and in its original condition.
• All tags, packaging, and the invoice must be included.
• These simple requirements help us process your return quickly, so please retain these items until you are completely satisfied with your purchase.

Simple Return Process

Returning an item is easy:

• Email us at robomindinnovation@gmail.com within 48 hours of receiving your order.
• Alternatively, log in to your account on our website and select the return option.
• Once we receive your request, our team will guide you through the return process for a stress-free experience.
• Fair and Transparent Refund Policy
• We believe in being transparent with our refund process. If the product doesn’t meet your expectations, we’ll make sure you’re taken care of.

Refund Timeline:

Once we receive the returned item, it will undergo a quality inspection. If the item meets our quality standards, we’ll process your refund within 5 to 7 business days. Refunds will be issued to the original payment method used for the purchase.

Maintaining High Standards

Refunds are only issued if the returned product is in perfect condition. Products that show signs of damage, wear, or misuse may not qualify for a refund. Our team will carry out a fair and thorough inspection to ensure we maintain our high-quality standards.

Thank you for choosing floraluxe for your shopping needs. If you have any questions or need further assistance, our friendly customer service team is always here to help!